Typically orders take will arrive to you between 10-14 days after you order.

We are trying our best to provide high standard products and services. However due to certain delays that may be outside of our control (weather, strikes, 3rd party management, etc) it could take longer than this. Just let us know if this happens and we'll figure it out for you. Your patience is much appreciated. 

Please also refer to our shipping policy for more information.  https://louisecarter-official.com/policies/shipping-policy

TRACK YOUR ORDER HERE

Orders are the most important connections between Louise Carter and our valuable customers. Hence, all Louise Carter orders they are trackable.

Your tracking number will be sent to your email as soon as it becomes available. In this special pandemic period, it might take the courier longer time to generate the tracking number. 

Your patience is much appreciated.

At Louise Carter we believe fitting and comfort are important when choosing your rings. Hence we created the size chart below to help you measure your ring size easily. 

Please note that some of our rings are adjustable in size, therefore one size fits all and you don't need to worry about the size. 

All our items are 100% waterproof. They will never tarnish or change color. If for some reason they do, this was likely a PVD processing error on our part and we will replace it for FREE.

All you have to do is send us a good photo and your original order number.

That is our life time color guarentee.

Tips for caring for your Louise Carter Jewelry:

• Avoid wearing jewelry whilst doing housework, yard work and any other kind of rough work. All jewelry can break or get scratched up.
• If your jewelry comes in contact with bleach or any highly acidic substances such as lemon juice wash with water immediately.
• Store your jewelry in a fabric lined case/box to prevent scratching.
• Do not store jewelry all together without all clasps being closed and separation, they will get very tangled and you will be very unhappy to untangle the mess.

• Jewelry cleaner: Use Louise Carter (available from us) or another brand name liquid jewelry cleaner for diamonds. Read the label clearly and follow instructions.
• Detergent bath: Prepare a small bowl of warm water and a mild household liquid detergent that doesn’t contain bleach. Brush the jewellery with a soft brush until you have created a lather around it. Rinse jewellery with warm water and pat dry with a lint-free cloth.
• Ultrasonic cleaning machine: There are many types of these small machines available. They will clean any piece of jewellery that can be soaked in a liquid within a matter of minutes. When the machine is turned on, a high-frequency turbulence is created.

Yes, we can ship almost anywhere!

However we are unable to ship to any active military bases at this time.

Your order will be shipped within 48 hours of purchase. Unless that day falls on a Saturday or Sunday. In that case it will ship on the following Monday.

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or contact our customer service team.