We are happy to hear from you! Please allow up to 24 hours for a response we are still a small family ran team but were very excited to talk with you!

*If you're trying to track your item please follow this link. Your tracking code can be found in your email that was used to purchase the order TRACK ORDER HERE.

*Shipping can take up to 14 days to arrive, after you've purchased, depending on your location.

*If any of your items have tarnished we will replace them for free. Thats our lifetime color guarantee! Just send us clear photos of the item and we will take care of the rest.

For all other inquiries, please contact us at info@louisecarter-official.com or fill out the form below. Talk to you soon <3