Thank you for visiting and shopping at Louise Carter. Your satisfaction is our priority, and we're delighted to have you with us. Below are the terms and conditions that constitute our Shipping Policy, designed to ensure a smooth and enjoyable experience with every order.

Your order ships FREE when you spend $54 USD or more

Our commitment to quality is unwavering, and we constantly strive to enhance both our products and your experience. When asked about your shopping experience on platforms like Facebook and TikTok, we hope you'll share the positive impact Louise Carter has had on your style and life. Your support goes a long way in nurturing our growing business. Louise Carter proudly operates with international warehouses across the UK, US, Asia, Europe, and the Middle East, ensuring that your treasures are dispatched from the closest location to expedite the delivery process. We are providing high-standard products and services.

Order Confirmation & Shipping Details
Upon completing your purchase, an order confirmation will be sent automatically to the email address you have provided at checkout. If this confirmation does not appear in your inbox, please check your spam/junk folder. If it's still missing, please get in touch with Customer Service via our Contact Us page or email:

support@louise-carter.reamaze.com or info@louisecarter-official.com

We ask that you double-check your shipping address when ordering. Once an order has been fulfilled, we are unable to amend shipping details.

*Louise Carter will not be responsible for orders sent to an incorrect address if such details are provided.

Order Processing
Orders are processed within 2-4 business days after ordering.

Shipping Times
We ship worldwide, with delivery times ranging from 8 to 15 business days, depending on your location. Once your order is fulfilled, you will receive your tracking information via email.

*Louise Carter is not liable for incorrect shipping information once the order has been fulfilled.

Customs, Duties, and Taxes
Louise Carter is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return Policy
We value your satisfaction. If you're not entirely happy with your purchase, please refer to our Return Policy for detailed information on options and procedures for returning your order.

Priority Shipping Protection
For peace of mind, we offer Priority Shipping Protection at $3.99 USD per order. This optional protection covers your purchase against damage, loss, or theft while in transit. Should any of these unfortunate events occur, Louise Carter commits to replacing your order at no additional cost to you. Simply reach out to our customer service team to initiate a claim.

Change of Address Policy / Order Edit Policy
Should you need to change your shipping address or make any edits to your order, please notify us within 1 hour of placing your order. We strive to process orders swiftly to ensure prompt delivery, which limits the window for changes. Contact our customer service team for immediate assistance.

Email - support@louise-carter.reamaze.com

Order Cancellation Policy
Once an order has been fulfilled and is in the shipping process, we are unable to cancel it. We encourage our customers to review their orders carefully before submission. For any immediate concerns following order placement, please contact our customer service within the 1-hour window as mentioned above.

Email - support@louise-carter.reamaze.com

Delivery Failure and Refusal
If a delivery is unsuccessful due to an incorrect address, recipient unavailability, or refusal at the destination, the order will be returned to our warehouse. In such cases, we will contact you to discuss possible reshipment or other solutions. Reshipment may incur additional shipping costs.

Disclaimer for Shipping Delays
Louise Carter endeavors to meet the estimated delivery times but acknowledges that delays can occur due to various factors beyond our control, including but not limited to, customs delays, natural disasters, and carrier disruptions. We appreciate your patience and understanding in these situations.

Proof of Delivery
In the event of a dispute regarding receipt of delivery, Louise Carter will initiate an investigation with the carrier. Customers who have purchased Priority Shipping Protection and face non-receipt claims will have their orders reshipped at no additional cost, pending the outcome of our investigation. For those without this protection, we will assist in resolving the matter to the best of our ability, though options may be limited. For further questions and assistance, please reach out to our customer service team via our Contact Us page or email support@louise-carter.reamaze.com