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FAQ: How long will the delivery take?

Please understand the difficult situation of Royal Mail and Louise Carter due to pandemic. We are trying our best to provide high standard products and services. Your patience is much appreciated. 

Please also refer to our shipping policy for more information.

FAQ: How to track my order?

Orders are the most important connections between Louise Carter and our valuable customers. Hence, all Louise Carter orders they are trackable.

Your tracking number will be sent to your email as soon as it becomes available. In this special pandemic period, it might take the courier longer time to generate the tracking number. 

Your patience is much appreciated.

FAQ: How to add a Free Gift to my order?

Louise Carter is giving away some of our most-wanted pieces so that you can enjoy what's hot right now. These must-have pieces will add a little luxe to your look - and that's guaranteed.

You can find the free gifts on our free gift page. Simply add one of the gifts to your cart and check with other jewelry you like. Only one gift is allowed per order and it is not eligible for other offers, such as free shipping on 3 items+ and 20% off on 6 items+. 

Gift cannot be claimed after the order is placed.

FAQ: Where can I find out other customers' reviews?

At Louise Carter we believe Customer Review is the mirror of our products and services quality. Hence we are proud to achieve a 5-star review across multiple platforms. 

Please check out our 5-star review on Facebook, Tiktok, Instagram, and Judge.

FAQ: How do I measure my ring size?

At Louise Carter we believe fitting and comfort are important when choosing your rings. Hence we created the size chart below to help you measure your ring size easily. 

Please note that some of our rings are adjustable in size, therefore one size fits all and you don't need to worry about the size. 

Ring Size Guide - Niomo

What is Louise Carter GUARANTEE

There is no gemstone as immemorial, unique or as breathtakingly beautiful as a Zircon. A Louise Carter fine jewelry is therefore a hugely significant purchase – emotionally as well as financially. You’ve probably bought it to celebrate an important life-changing event, or as an expression of your everlasting love. So, it deserves the extra special care and assurance that the Louise Carter   

How do I care for my products?

Tips for caring for your Louise Carter Jewellery:

  • Avoid wearing jewellery whilst doing housework, yard work and any other kind of rough work.

  • Don’t let your jewellery come in contact with chlorine or bleach.

  • Store your jewellery in a fabric lined case/box to prevent scratching.

How do I clean my products?

Tips for cleaning your Louise Carter Jewellery:

  • Jewellery cleaner: Use Louise Carter (available from us) or another brand name liquid jewellery cleaner for diamonds. Read the label clearly and follow instructions.

  • Detergent bath: Prepare a small bowl of warm water and a mild household liquid detergent that doesn’t contain bleach. Brush the jewellery with a soft brush until you have created a lather around it. Rinse jewellery with warm water and pat dry with a lint-free cloth.

  • Ultrasonic cleaning machine: There are many types of these small machines available. They will clean any piece of jewellery that can be soaked in a liquid within a matter of minutes. When the machine is turned on, a high-frequency turbulence is created.


Can I ship my order to a worldwide location?


When will my order be dispatched?

Your order will be shipped as soon as it arrives in our warehouse and has passed quality checks.

Having Difficulty?

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you. Alternatively, you can always place your order or contact our customer service team.

What is Zircon?

Zircon is a gemstone far superior than diamonds in many ways. 

- The Oldest Gemstone: You will be touching something four billion years old.

- Purely Colorless: Zircon shines in a brilliance that is a lot more colorful than a diamond.

Rén & Co. Zircons are brighter and more vibrant because our partnered jewelers craft them that way. The combination of Rén & Co.’s exacting standards and unparalleled craftsmanship produces the most beautiful diamonds in the world. Only the most expertly crafted diamonds earn the right to be presented by Rén & Co.



What Is Zircon Cut?

The most important of the 4Cs—cut—refers to how a Zircon’s facets interact with light. It is determined by symmetry, proportion and polish. More than any other factor, cut determines the beauty of the stone.


What Is Zircon Clarity?

Zircon clarity is a measure of the purity and rarity of the stone, graded by the visibility of these characteristics under 10-power magnification. A stone is graded as flawless if, under 10-power magnification, no inclusions (internal flaws) and no blemishes (external imperfections) are visible. 


What Is Zircon Colour?

Colour refers to the natural tint inherent in white Zircon. In nature, most white Zircon have a slight tint of yellow. The closer to being “colourless” a Zircon is, the rarer it is. The industry standard for grading colour is to evaluate each stone against a master set and assign a letter grade from “D” (colourless) to “Z” (light yellow).


What Is a Zircon Carat?

Carat denotes the weight of a Zircon, not the size. Rén & Co. measures Zircon to 1/1000th of a carat; one carat equals .20 grams. Rén & Co. Zircon are always cut to maximise beauty, not carat weight.